We want your shopping experience at Aartyzana to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please contact us.
An item is only eligible for return within 4-5 calendar days of delivery. Items must not be worn, used or tampered with and must be placed into their original packing. If items are in less than perfect condition the items will be sent back at the customers expense, at its sole discretion, may charge a restocking fee. Please include a copy of the invoice/packing slip sent to you at the time of delivery along with a note on why the merchandise is being returned. Holiday items are non returnable and non refundable. Unless damaged which must be reported within 24 hrs. of receiving the order. Damaged items MUST be reported within 24 hrs. of receiving the goods. Clearance items are final sale. Original Shipping is not refundable. Refunds are issued back to the original method of payment or with an online credit. Refunds are processed after return is complete within 48 hrs. of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued. We do not do exchanges, so if you’d like to order a different size, color or product, please return for a store credit and then place a new order online. Items returned in poor condition or outside of the RMA approval window may be deemed non-refundable or assessed a 20% restocking fee, as per store policies.
Aartyzana is not responsible for lost, stolen or damaged items and recommend you send it back using an insured courier. We highly recommend you make sure you are provided with a tracking number or delivery confirmation and keep this for your records and possible for our reference.
Aartyzana will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as COD or Google Pay.
PLEASE NOTE :
We don’t refund original shipping and handling charges.
How do I change or cancel my order?
We all want our orders to arrive as quickly as possible, for this reason, we are unable to change or edit an order after it has been submitted. If you need to cancel an order, please contact us within 3 hours after making your purchase. We are open Monday-Saturday from 9:00 AM-6:00 pm IST. Once your order has been processed, we will be unable to cancel you order. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account.
